We have a Liberal Returns Policy
- Face masks are for final sale, no returns/exchange will be accepted due to hygiene issues.
- Any complaint with regards to damage, fit / size, different product should be reported by filing the Feedback Reporting Form or by calling at +1-732-456-6633 within 48 hrs of the receipt of the products. It is mandatory to upload the digital picture of the garments highlighting the problem area and the original tags
- You can send back the item you have purchased to us in its original condition and tags in the same package within 7 days. Returns reported beyond 7 days are not eligible.
- Products reported for returns will be verified using the images uploaded by the customer in the FRF form along with the original tag image.
- Returns are accepted upon successful submission of the Feedback Reporting Form, available under our returns policy page, within 7 days from the date of receipt of the product.
- We recommend you to use your respective local postal services with tracking details only, in order to return. Only in case of an error from Cbazaar, share the return shipping receipt to get the return charges reimbursed.
- It’s mandatory to report the issue within 48 hrs to the Customer Care team ([email protected]) by uploading the images/pictures of the product you wish to return showing clearly the problem area and the Presence of original tags which is must in the FRF.
- Orders for fabrics are not eligible for returns as per our returns policy, since fabrics are cut based on the customers request and hence cannot be returned unless a different fabric or a damaged fabric was sent.
- Returns on Jewellery shall not be entertained due to hygiene issues.
- All reimbursements/compensations happen in the form of store credits only.
SCENARIOS ELIGIBLE FOR RETURNS:
- 1: Received damaged or a defective product:
- 2: Fitting issue/Size issue:
- I provided correct measurements but still the product does not fit me
- I provided incorrect measurements and hence product doesn’t fit me
- I chose the correct size, but received a different size
- I chose an incorrect size due to which i have a size issue
- 3: Received a different design / pattern / color / product.
- 4: Did not like the product
Steps to Return
Step 1: (Mandatory) : Fill the self explanatory Feedback Reporting Form to initiate the returns within 7 days from the date of receipt of the products.
Step 2: Select the reason for the return along with product images with tags. Ensure that the images of the problem areas because of which you wish to return are also attached.
Step 3: Our feedback expert will review the submitted feedback reporting form and revert within 48 hrs with the most viable solution!
- Returns reported & initiated post 7 days from the day of delivery of the product will not be eligible for returns.
- Customers are requested to attach the product images in the right manner while uploading in the Returns authorization form according to the reason selected for the return. Eg: In case of a bust size issue, kindly place the garment on a flat surface with an inch tape (for measuring) exactly one inch below the armhole, measuring the garment from the left corner to the right corner. Attach a picture of the same along with the complaint.
- In case of returns due to the customer’s change of mind, we shall retain handling & processing charges, which include up to 25% of the product cost, the shipping charges of the product & customization charges if any.
Refund on Returns
- At any point of time, refunds will not exceed the actual value of the product cost.
- For orders placed using Bank Transfer as a method of payment, refunds will be issued only as Gift Vouchers in full, without any deductions.
- Upon identifying that the products were returned for the following reasons -
- Did not like it
- Customer ordered incorrect size/measurements, EthnoVogue holds the right to retain handling & processing charges, which include up to 25% of the product cost, the shipping charges of the product & customization charges if any.
- Refund on returns from Canada & Europe will not include the custom charges which were initially paid by EthnoVogue at the time of delivering the product, as the duties paid were to the local government.
Terms and Conditions:
PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.
- These terms and conditions set out the basis on which you can use our website, call center and stores to place orders for items from Net Avenue Technologies (P) Ltd. By ordering/purchasing goods from www.ethnovogue.com you are deemed to have understood and accepted these terms.
- The supplier of the goods featured is Net Avenue Technologies (P) Ltd. You may contact us by email at care(@)ethnovogue.com or phone us on USA+1-732-456-6633 UK +44 126-9887-393. Telephone calls to and from Ethnovogue may be recorded and monitored as part of our efforts to further improve our service to the customers.
- We may contact you for marketing purposes by email or telephone with relevant offers.
- We accept all major credit/debit cards and payments through Paypal.
- For security purposes, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel and refund any order that does not match this criterion.
- The prices displayed for goods and services remain the same regardless of the country of delivery. For all shipments to the USA, UK, Europe, and Canada, taxes and customs duties are included in the price. For shipments to other countries, taxes and customs duties are required to be paid by the customers. The same is explained in the International delivery clause.
- Shipping charges will be applied at checkout unless stated in any promotional offer.
- Estimates of shipping charges are an approximation of charges to you, and are based on the anticipated amount to be paid to shippers. It is possible that the amount may vary based on the package weight, dimensions, destination, etc. For compliance of customs law of various countries and to avoid the hassle of duties for you, we provide a minimum dollar/pound for each free product which is being shipped along with your order. They are provided strictly for reference purposes.
Shipping & Delivery
- We ship to any US address as well as provide International Shipping to almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subjected to our Terms and Conditions. We do not deliver to PO Boxes.
- Shipping charges are applicable on every transaction. Sometimes shipping charges are fully or partially waived based on the promotions.
- All delivery deadlines will depend on address details supplied and stocks present at the time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide the correct contact numbers with area codes, as well as an email address.
- We will try to deliver all orders received, however, if you are not at home, a card will be left and the parcel will be delivered to a neighbor, or returned back to the depot. It is your responsibility to collect it or arrange for re-delivery.
- If a parcel is returned as undelivered we will offer a refund only for the items. If you still require the parcel to be resent, a further shipping charge will be applicable.
- In some cases, if you are not reachable or are unavailable at the given address for more than 7 days, the courier company will destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
- Furthermore, we strongly suggest such a situation be avoided as it will create wastage which goes against our goal to minimise wastage.
- We are not liable to you with respect to any delays or failure to deliver a product due to circumstances beyond our reasonable control, including, but not limited to, delay or failure caused by adverse weather, strikes or transport problems.
- We are not liable to refund any payments due to late delivery, if the consignment does not have a complete and accurate address, pin code and telephone number of the customer.
- We are not liable to refund any payments for late delivery due to delays caused during customs clearance process or caused by acts or omission of your details to other regulatory agencies.
Local Alterations Charges Reimbursement Details :
Ethnovogue shall consider to reimburse the local alteration charges in the form of store credits/refunds,provided the valid bill/receipt of alterations are emailed to care(@)ethnovogue.com
- Customers are supposed to get in touch with the customer care team to get the approval for alterations if any, before they proceed with any local alterations
- Customers are recommended not to go for local alterations unless they receive a confirmation mail from the EthnoVogue customer care team.
- Customers are recommended to not go for local alterations until they receive a confirmation mail from the EthnoVogue customer care team. In such cases, EthnoVogue is not liable to refund the payments.
- Local alterations reimbursement is up to 30 USD per product or a maximum of 50% of the product cost, which-ever is lower. USD is converted to the currency in which it is paid.
- Alteration charges will not be reimbursed unless the alteration receipt is submitted. To do so, customers are requested to email care(@)ethnovogue.com along with an attachment of the alterations receipt.
- EthnoVogue reserves all rights to finalize the alteration charges before the reimbursement.
- The products ordered in Clearance Sale cannot be canceled once an order is placed.
- Some countries have import restrictions on certain products or materials. The customer is responsible for checking with the local customs authorities before placing an order for international delivery. EthnoVogue will not be held responsible for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion, refuse to process an order for any product if we believe that the delivery may be subject to any restrictions in the destination country.
- All prices are quoted inclusive of local taxes(VAT) and customs duty for shipments to the USA, UK, Europe, and Canada. Hence customers in these countries are not required to pay further taxes and duty at the time of delivery at their doorsteps. In case of shipments to other countries, prices are quoted and products are sold by us on a Delivery
- Duty Unpaid (DDU) basis. Hence customers in countries other than the USA, UK, Europe, and Canada may have to pay a customs fee and or import duty before the product can be delivered. Further taxes, fees or levies may also be payable depending on the local laws under the jurisdiction of the country being delivered to. We cannot take any responsibility for this and it is your duty to check if any additional costs for international delivery to your preferred jurisdiction is applicable before placing the order.
- Where prices are quoted without taxes and customs duties, the customer is not entitled to tax or customs duty refunds. The price displayed for goods and services remains the same regardless of the country of delivery.
- International Payments may be made by any of the methods indicated on our website in the chosen currency. The settlement would also happen in the said currency. You may be charged a processing fee by your card issuer in case you don’t choose to pay in your local currency. Please check the same with your issuing card bank or society.
- To email our customer support team for any clarifications, please Click Here
- Any complaint with regard to damage, stains, stitching or any other, should be reported to our customer service team within 24-48 hrs of receipt of the products. Customers are requested to share a few digital pictures of the returning product to help us examine the merchandise and provide quicker resolution.