Returns & exchange

Returns & exchange


I am having difficulty submitting the Return Form, What do I do?

Please get in touch with our Customer Care along with the order tracking number and the product code, you wish to return. We would assist you, further.

 

Looks like, I gave the wrong measurements, I want it altered. Can I exchange the same product in another size? 

It entirely depends on the availability of the same product in your size. Please get in touch with our Customer Care along with the order tracking number and the product code, the size in which, you wish to exchange. We would assist you, further.

 

I have returned my product to the address given in the form, Do I get a refund? 

On receiving the product, Our returns warehouse would approve the product, after successful quality checking. It generally takes 3 working days to complete the returns warehouse process. You would receive an intimation from our Customer care, regarding the same. You could either choose to receive a refund or a Gift Voucher.

 

Do I get full refund for the returned product? 

There would be a 10% deduction of order value, before refund is made. The shipping charges would not be refunded. We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods. The value of refund would never exceed, the actual product value. The value of refund, varies from case to case. The value of refund would be solely under the discretion of the management, which would be intimated by the Customer care. If you choose to receive a Gift voucher, we would issue a Gift voucher for the full value of the product ordered.

 

Can I change a product in an order, that I have already placed? 

It would not be possible to change products in orders, We recommend that you place a new order.

 

Can I cancel my order, after it has been placed? 

Orders can be canceled within 24 hours of placing the order. It would not be possible to cancel products after they have put to processing.

 

How would my refund be issued, once my order is canceled? 

Refund would be issued using the same mode of payment, used while placing the order. You could also choose to receive a gift voucher instead of the refund, that can be used to place another order, in the same e store.

 

Can I make use of an offer/ voucher, after the order has been placed? 

We cannot extend an offer/ voucher after an order has been placed.

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